bdrumm Terms and Conditions
Please read these terms and conditions carefully before using the bdrumm platform. All rules covering account registration, bonuses, payments and responsible gaming are described here.
Table of Contents
- 1. General Provisions
- 2. Account Registration and Eligibility
- 3. Account Security
- 4. Deposits and Withdrawals
- 5. Bonuses and Promotional Offers
- 6. Gaming Rules
- 7. Prohibited Activities
- 8. Responsible Gaming
- 9. Privacy and Data Protection
- 10. Limitation of Liability
- 11. Account Suspension and Closure
- 12. Dispute Resolution
1General Provisions
bdrumm (hereinafter referred to as the "Platform" or "we") is an online gaming and sports betting platform operated for users in Bangladesh. These terms and conditions ("Terms") apply to the use of the bdrumm platform, website and all related services.
By registering on or using our platform, you are considered to have fully read, understood and agreed to comply with these Terms. If you do not agree with any part of these Terms, please do not use the platform.
1.1 Scope of Terms
These Terms apply to all services offered by bdrumm, including casino games, sports betting, live casino, slots, fishing games and other gaming products. In addition to these Terms, our Privacy Policy and Responsible Gaming Policy also apply.
1.2 Language and Interpretation
These Terms are written in Bengali. In the event of any dispute, the Bengali version shall be considered final and binding. If the meaning of any clause is unclear, please contact bdrumm via live chat.
2Account Registration and Eligibility
To open an account and play on the bdrumm platform, users must meet the following eligibility requirements:
- The applicant must be at least 21 (twenty-one) years of age.
- The applicant must be a legally competent individual.
- Each person may open only one account.
- All information provided must be truthful, accurate and complete.
- Participation in the identity verification (KYC) process is mandatory.
2.1 Registration Process
During registration you will need to provide your full name, date of birth, email address, mobile number and your preferred payment method details. bdrumm reserves the right to cancel an account and forfeit deposited funds if false information is provided.
2.2 Verification (KYC)
To ensure a secure and transparent service, bdrumm may at any time request the following documents for identity verification:
- National ID card (NID) or passport
- Utility bill or bank statement as proof of address
- Proof of ownership of the payment method
Withdrawals may be held until verification is complete. However, the verification process is completed as quickly as possible.
3Account Security
You are primarily responsible for keeping your account secure. You must keep your account login details (username and password) confidential and must not share them with any third party.
- If there is any unauthorized use of your account, notify us immediately via live chat.
- bdrumm will never ask for your password by phone or email.
- Use a strong password and change it regularly.
- If you log in on a public or shared device, always log out afterwards.
4Deposits and Withdrawals
All financial transactions on bdrumm are conducted in Bangladeshi Taka (BDT / ৳). We support the following payment methods: bKash, Nagad, Rocket, Upay and bank transfer.
4.1 Deposit Terms
- Minimum deposit: ৳200 (for all methods).
- Deposits are generally credited to the account instantly.
- Deposited funds must be sent only from your own payment method.
- Funds sent through a third party are not accepted.
4.2 Withdrawal Terms
- Minimum withdrawal: ৳800.
- Processing time: 15 minutes to 2 hours.
- Withdrawals can only be made to a verified payment method and must use the same method that was used for the deposit.
- Withdrawals may be held if the verification process has not been completed.
- Any amount linked to an unmet bonus wagering requirement is not eligible for withdrawal.
4.3 Currency and Conversion
All transactions are conducted in Bangladeshi Taka (BDT). No other currency is supported. If any currency conversion fee applies, it will be communicated at the time of the transaction.
5Bonuses and Promotional Offers
bdrumm offers various bonuses and promotional offers. It is important to read the relevant terms carefully before accepting any of these offers.
5.1 Welcome Bonus
New members will receive a 100% bonus on their first deposit, up to a maximum of ৳5,000. For example:
- Deposit ৳1,000 → Bonus ৳1,000 → Total balance ৳2,000.
- Deposit ৳12,000 → Bonus ৳5,000 → Total balance ৳17,000.
5.2 General Bonus Terms
- Each bonus offer has its own expiry period — the bonus will be cancelled once it expires.
- A bonus offer applies to one user, one device, one IP address and one payment method.
- bdrumm reserves the right to withdraw or modify any bonus at its discretion.
- If fraud is detected in the use of a bonus, the bonus and any associated winnings will be forfeited.
5.3 VIP Program
bdrumm has five VIP tiers. Weekly cashback is provided at each tier:
- Bronze: Up to 0.2% weekly cashback.
- Silver: Up to 0.3% weekly cashback.
- Gold: Up to 0.5% weekly cashback.
- Platinum: Up to 0.6% weekly cashback.
- Diamond: Up to 0.8% weekly cashback.
Tier promotions are determined based on player activity. Details of VIP benefits can be found through bdrumm's live chat support.
6Gaming Rules
All games offered on the bdrumm platform are operated through various trusted game providers such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, NetEnt, Microgaming and Ezugi. Fair play is ensured across all games.
6.1 Game Results
- All game results are determined through RNG (Random Number Generator) technology.
- Game results are final and cannot be changed.
- If a game is interrupted due to a technical error, bdrumm will use third-party records that are capable of determining the correct outcome.
6.2 Sports Betting
The following rules apply to betting on cricket, football, kabaddi and other sports:
- Bet outcomes depend on the official result of the relevant match.
- If a match is cancelled or postponed, special rules will apply to the affected bets.
- If evidence of match fixing or information-based manipulation is found, the funds from the relevant bets will be forfeited.
6.3 Technical Issues
If a game is left incomplete due to loss of internet connection, a power outage or any other technical reason, bdrumm will take appropriate action where applicable. However, bdrumm is not responsible for connection problems on the user's end.
7Prohibited Activities
The following activities are strictly prohibited on the bdrumm platform. Violating these prohibitions may result in account closure and forfeiture of all deposited funds and winnings:
- Operating multiple accounts.
- Registering using a false identity or false information.
- Creating multiple accounts for the purpose of bonus abuse or bonus hunting.
- Money laundering or any other illegal financial activity.
- Hacking, cheating or any form of manipulation of the game software.
- Betting using automated software or bots.
- Harassing other players or engaging in abusive behaviour.
- Operating an account on behalf of a third party.
8Responsible Gaming
bdrumm believes that gaming is a form of entertainment that should be enjoyed responsibly. We encourage all players to play within their means.
- You can set personal deposit limits.
- Self-Exclusion is available — contact us via live chat.
- A Cool-off Period option is available.
- If you notice any signs of problem gambling, seek help immediately.
To learn more about responsible gaming, please read our Responsible Gaming page.
9Privacy & Data Protection
bdrumm places the highest importance on protecting the privacy of your personal information. Our platform uses SSL encryption technology to keep all your data secure.
9.1 Data Collection & Use
The information you provide is used solely for the purposes of account management, service improvement, legal compliance, and support. Your information is never sold to any third party.
9.2 Cookie Policy
Our website uses cookies to manage sessions and improve the user experience. You can control cookies through your browser settings, though this may affect some functionality.
For the full details of our privacy policy, please visit the Privacy Policy page.
10Limitation of Liability
bdrumm accepts no liability in the following cases:
- Any loss caused by a user's internet disconnection.
- Service disruption due to natural disasters, cyberattacks, or other unforeseeable causes.
- Technical errors on the part of third-party game providers.
- Loss resulting from a user's own negligence or mistake.
- Loss resulting from unauthorized third-party access to an account (where the user has failed to keep their login credentials secure).
11Account Suspension & Closure
11.1 Closure by bdrumm
bdrumm may temporarily or permanently close any account for the following reasons:
- Violation of these terms and conditions.
- Providing false information or identity fraud.
- Suspicious or fraudulent activity.
- Failure to cooperate with the verification process.
- Direction from legal authorities.
11.2 Closure by the User
You may request to close your account at any time by contacting our live chat support. Any available balance may be withdrawn subject to all wagering conditions being met before the account is closed.
The relevant clauses of these terms and conditions will remain in effect even after the account is closed.
12Dispute Resolution
If any dispute arises between bdrumm and a user, an attempt will be made to resolve it through the following process:
12.1 Direct Contact
As a first step, the user should report the matter to our 24/7 live chat support. Our support team is available around the clock, 24 hours a day, in accordance with Bangladesh Standard Time (BST, UTC+6).
Disputes may also be reported by email: [email protected]
12.2 Resolution Through Discussion
Most disputes can be resolved through direct discussion. bdrumm takes every complaint seriously and works to provide a fair and timely resolution. In all dispute decisions, the interpretation of bdrumm's management shall be considered final.
12.3 Time Limit
Any dispute must be reported within 30 (thirty) calendar days of the date of the relevant incident. Complaints submitted after this period may not be accepted.